Let’s say you do a really nice job with Suspects and Prospects. You have your systems built out for your prospect’s journey to becoming a client, you follow it consistently, and you can predictably fill the top of your sales funnel. A “shopper”...
We often get asked for guidance on I-9s which is the form used for verifying the identity and employment eligibility for new hires. All employers are required to verify and maintain an I-9 form for all employees, including U.S. citizens and non-citizens, hired after...
Customer Service is one of those things that we know can help you keep happy and loyal customers for a long time. We know it costs 6X more to land a new client than to keep an old one. Yet, customer service is also an area we tend to be a little lazy about. We...
By: Angie Addison, SHRM-CP, PHR We often get called upon for guidance on how to assess a business owner’s company culture. Whether it be a culture that they want to maintain or change – they need insight. A business owner usually starts the conversation with a list of...
You know that marketing is critical to bringing in business. It feels like you’re doing the everything you can – you’re certainly spending plenty of money on that digital media campaign, and sponsoring the latest golf tournament promises “good...
By: Angie Addison, SHRM-CP, PHR – Milestones HR, LLC We get it, growing a company requires attention to many moving parts. Your office manager or accounting professional likely has competing tasks, one of which is managing human resources. Despite the best intentions,...
Diamonds are formed when carbon deposits deep within the earth are subject to high temperatures and pressure. Steam, which can power a locomotive or fuel a factory, is formed when heat is applied to water and it reaches a boiling point. Runners under the pressure of...
Prior to ActionCOACH, I had the opportunity to run a level (the kind you buy at Home Depot and use to see if your latest DIY project is “level”) business. I had years of corporate experience and had even run a small business unit, but this was a real business – one...
By: Angie Addison, SHRM-CP, PHR As Human Resources Consultants at Milestones HR, LLC we often get asked, “We’re a small business, do we really need an Employee Handbook?” It’s a great question, as small businesses enjoy being nimble and are normally tight knit with...
Whether you are a business owner or executive or in charge of a book of business, at some point you may be thinking about transitioning your business to key employees, or family members, or selling it as part of your wealth plan. Getting started on...
