The Cost of Inaction

The Cost of Inaction

I have a water bottle that says, “The biggest risk you can take is to do nothing.” Every time you let an employee decision slide, every time you wait on making an important purchasing decision, every time you avoid a tough conversation with a...
Benefit Renewal Best Practices

Benefit Renewal Best Practices

As the crisp Autumn air announces itself, leaves take on new hues, and our daylight shortens, some employers start to think about the next calendar year. Within that planning, budgeting ensues. Many of our clients have January benefit renewals. We often start...
Understanding How Your Customers Choose

Understanding How Your Customers Choose

Sometimes the decisions your potential customers make seem absolutely nuts. They choose competitors over your clearly superior offerings, they look elsewhere for products or services that you can easily provide, or they kick the can down the road on products that you...
Why Bother with an Employee Handbook?

Why Bother with an Employee Handbook?

As Human Resources Consultants at Milestones HR, LLC, we often get asked, “We’re a small business, do we really need an Employee Handbook?” It’s a great question, as small businesses enjoy being nimble and are normally tight-knit with their employees. Those same...
Leadership is about YOU, not them

Leadership is about YOU, not them

Gallup just released global data that shows that 70% of a team’s engagement is determined by one person: their manager. Here’s the problem with that: Most managers have never been trained to manage. They are promoted for their performance, not for their...
Psychological Safety and its Impact on Your Culture

Psychological Safety and its Impact on Your Culture

What is Psychological Safety? Psychological safety refers to a culture in which individuals feel safe to take interpersonal risks like asking questions, admitting mistakes, or offering new ideas without fear of embarrassment, punishment, or rejection. Employees can’t...
What are you Putting Off as A Leader?

What are you Putting Off as A Leader?

Summer in the Midwest is a wonderful season. People move towards planning vacations, long, leisurely days in the sun, and/or maximizing their time outdoors. The shift towards enjoying the season can add to putting off those tasks and decisions that are uncomfortable,...