Ever wonder why you can have the best team on the planet, but your results just aren’t there? When teams do their best work, they can move mountains. They increase your capacity and earning power dramatically. They let you pursue opportunities you can’t...
Vision, mission, culture, your cash and financial forecasts, how you deliver on time, your marketing strategies, your sales plan, your systems and tech to scale, your team… Wow. That’s a lot to think about. And if you think that’s a lot for YOU to...
If you have ever read Gary Chapman’s 5 Love Languages exploring how to best meet your partner or child’s recognition needs, you know that everyone has a specific way that they prefer to be recognized. The same is true for your employees, after all, the whole person...
Let’s say you do a really nice job with Suspects and Prospects. You have your systems built out for your prospect’s journey to becoming a client, you follow it consistently, and you can predictably fill the top of your sales funnel. A “shopper”...
We often get asked for guidance on I-9s which is the form used for verifying the identity and employment eligibility for new hires. All employers are required to verify and maintain an I-9 form for all employees, including U.S. citizens and non-citizens, hired after...
Customer Service is one of those things that we know can help you keep happy and loyal customers for a long time. We know it costs 6X more to land a new client than to keep an old one. Yet, customer service is also an area we tend to be a little lazy about. We...
By: Angie Addison, SHRM-CP, PHR We often get called upon for guidance on how to assess a business owner’s company culture. Whether it be a culture that they want to maintain or change – they need insight. A business owner usually starts the conversation with a list of...
You know that marketing is critical to bringing in business. It feels like you’re doing the everything you can – you’re certainly spending plenty of money on that digital media campaign, and sponsoring the latest golf tournament promises “good...
By: Angie Addison, SHRM-CP, PHR – Milestones HR, LLC We get it, growing a company requires attention to many moving parts. Your office manager or accounting professional likely has competing tasks, one of which is managing human resources. Despite the best intentions,...
Diamonds are formed when carbon deposits deep within the earth are subject to high temperatures and pressure. Steam, which can power a locomotive or fuel a factory, is formed when heat is applied to water and it reaches a boiling point. Runners under the pressure of...
